Cancellations & Refunds – Blue Mountain Trailer Rentals

Cancellations & Refunds Policy

1. Reservation & Daily Rental Term

All rentals are day-based rentals. Each reservation grants use of the trailer only until 11:59 PM (midnight) on the calendar day reserved, regardless of pickup time. No partial-day or hourly refunds are provided.

2. Cancellations & Rescheduling

Reservations may be canceled or rescheduled without penalty only if the request is made prior to the scheduled rental day.
Rescheduling is subject to availability and does not extend or modify the original rental rate.
Cancellations made on the scheduled rental day are strictly non-refundable, as the trailer is removed from availability and reserved exclusively for the customer.

3. Refund Eligibility

Refunds may be issued solely at the company’s discretion under the following circumstances:

Cancellation received before the rental day
Trailer unavailability caused by company-related issues

Refunds will not be issued for any of the following, including but not limited to:

Same-day cancellations
Failure to pick up the trailer (no-show)
Early returns or unused rental time
Weather conditions or job delays
Violations of rental rules or improper use of equipment

4. Weather & External Conditions

Weather conditions, site conditions, job delays, or changes in customer plans do not constitute grounds for a refund.
At the company’s discretion, customers may be offered a reschedule for severe weather events, subject to availability.

5. Late Returns & Condition-Based Charges

All trailers must be returned no later than 11:59 PM (midnight) on the rental day.
Trailers returned late, unclean, damaged, improperly parked, or containing debris may be subject to additional fees.
Refunds will not be issued where additional charges apply.

6. Refund Processing

Approved refunds are issued to the original form of payment only. Processing times vary based on financial institutions and are outside the company’s control.

7. Policy Acceptance

By completing a booking, the customer acknowledges and agrees to this Refunds & Cancellations Policy. Failure to review this policy does not exempt the customer from its terms.